IT Service Manager - Supply Chain Management Platform (gn*)
Unna near Dortmund Full-time
Your tasks
* Responsibility for supply chain management system and connected processes
* Requirements management and system optimization
Close cooperation with specialist departments to define requirements and continuously improve systems
* Change and release management
Planning, control and implementation of changes, releases and deployments in accordance with the change management process
* Test and rollout support
Participation in implementations, rollouts and execution of UAT, integration and regression tests.
* Operation and support
Ensuring daily operations and 2nd level support for system and process-related issues.
* Service provider management and documentation
Coordination of external partners incl. SLA/OLA monitoring and maintenance of service catalogs and operational documentation.
Your profile
* You have a degree in computer science, business informatics, retail or comparable training
* You have several years of professional experience in IT service or application management, ideally related to supply chain or retail
* Good knowledge of service management processes according to ITIL and in dealing with ticket and monitoring systems
* Technical understanding of interfaces, data flows and processes in ERP and SCM landscapes
* Experience in working with software manufacturers and external service providers
* Basic knowledge of SQL, reporting or data analysis is desirable
* You are characterized by your strong communication skills as well as your structured and solution-oriented way of working
* Very good German and English skills round off your profile
We offer you
Work-life balance A flexible working time model and the option to work from home.
Welcome Days Our comprehensive onboarding supports you in making a successful start at our company.
Induction A structured induction in your area that optimally prepares you for your role.
Our location Very good transport connections and free parking.
The canteen In our company restaurant "Frankies" you get inexpensive food and drinks every day.
Discount in our stores 15% staff discount and exclusive VIP discount for your friends and family.
Advantage platforms Over 5,000 offers are waiting to be discovered on three advantage platforms.
Company pension scheme and capital-forming benefits We subsidize your reserves and pay capital-forming benefits.
Training and development opportunities Your further development is important to us. We offer a wide range of training courses and seminars.
We are Woolworth. Are you too?
Join our team now and apply.
*gender-neutral | All people are equally welcome at Woolworth.