Do you want to do more than just maintain customer relationships — are you driven to actively grow them and deliver real value? Are you passionate about helping companies unlock their full performance potential? Then join our Customer Success Team!With a high degree of autonomy, strategic responsibility, exciting top-level clients, and an innovative SaaS solution, this is your opportunity to take on a dynamic role in a growing company.Who You Are:You bring at least 3 years of experience as an Account Manager, Management Consultant, or in a similar advisory role — ideally in the B2B SaaS environmentYou have extensive experience working with clients in industrial or manufacturing sectors and a strong background in cost and process optimizationYou think strategically, analyze customer needs, and develop tailored, value-driven solutionsYou are confident communicating at management and executive level, and you know how to proactively engage and retain customersYou are proficient with CRM systems (e.g., HubSpot) and other modern account management toolsYou are open to occasional business travelYou are fluent in German and English, both written and spokenOur Stack:#be human - what your colleagues say:What You Will Do:You will act as the central point of contact for your national and international clients, providing strategic consulting and driving their long-term success by helping them achieve their goalsYou will support key decision-makers (e.g., program leads, department heads, executive management) to ensure our solution delivers maximum impactYou will identify opportunities and potential challenges early on and develop tailored action plans — through regular performance reviews and project steering meetings, you help clients reach their targets efficientlyYou will lead targeted training sessions and support clients during implementation to ensure they leverage the full potential of our solutionYou will create target group-specific dashboards and performance reports to support enterprise-wide performance managementYou will present new product features and plan their rollout in close collaboration with the client — always with the goal of maximizing customer valueYou will identify opportunities for account growth and license expansion, contributing to the long-term development of the customer relationshipOur Product:Our Benefits:Hybrid working model with an office-first approach (60/40) after the onboarding phaseFlexible working hours that support a healthy work–life balanceFreedom to choose your preferred work device (macOS or Windows)Mentoring and support from competent, experienced colleaguesA generous learning and development programAttractive employee referral programCompetitive salary, based on your experience and qualificationsCompany pension planA centrally located office in Bielefeld’s historic city centerPublic transport job ticketBusiness bike leasing optionsThe opportunity to work remotely from abroad (workation)#More than fun - Zeitlose Mehrwerte:#The little but important extra - Unsere Benefits: #J-18808-Ljbffr