OverviewReady to build lasting partnerships that power data centre excellence?Join a data centre and digital infrastructure provider recognised for delivering secure, sustainable, and high-performance colocation and connectivity services. With a focus on reliability, innovation, and client success, the organisation continues to support enterprises in achieving operational efficiency and digital growth.The team is hiring a Customer Success Manager – Data Center Services to manage client relationships, oversee service delivery, and ensure customer satisfaction across mission-critical environments. The role will focus on understanding client needs, coordinating internal teams, and driving long-term account growth.Empower clients to succeed in a connected world. Apply now!ResponsibilitiesProvide customer support across operational and contractual topicsAssist the sales team with pipeline management in Salesforce, including creating offers and additional agreements for assigned accountsHandle customer inquiries, requests, complaints, and incident management via ServiceNowLead the annual Customer Satisfaction Survey processSupport internal, external, and customer auditsOversee monthly billing and account control for assigned customersSkills / Must haveCompleted commercial vocational training with several years of relevant professional experience, ideally with a service provider, in IT consulting or IT salesStrong knowledge of relevant tools such as Salesforce and ServiceNowHands-on mentality with strong problem-solving skillsExcellent customer and service orientationFluency in German and English, both spoken and writtenTeam player with persistence, performance focus, and flexibilitySalary€70,000 #J-18808-Ljbffr