Support Engineer IT Service 2nd Level (m/f/d)
Risk protection, pensions, art, classic cars: we are excellently positioned in a wide range of insurance sectors. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. Your benefits at Helvetia
Company pension plan
30 days annual leave, additional days off (24.special leave days for specific occasions
Travel allowance, convenient location & bicycle parking spaces
Employee conditions and benefits
Job bike/bicycle leasing, employee discounts & much more
For breaks with the best food & free coffee specialties
Promotion & further training
Whether a specialist or management career, we support your further development
Company sports and subsidized health measures
Benefits may vary depending on location and position
This is how you support us
As a Support Engineer (m/f/d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applications
Routinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use it
Support us in configuring mobile device management solutions and other applications and maintain them conscientiously
Regularly maintain and continuously develop our IT service management tools
Expertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardware
Last but not least, independently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulses
Completed IT training with relevant professional experience
Expertise in IT service management, such as ticket, asset and change management
Know-how in system support, in Microsoft 365 or Windows and corresponding operating systems such as Windows Server or Windows Client
Ideally familiar with networks, Active Directory, VM-Ware, ITIL 4 and software packaging and distribution
Strong communication skills and enjoy working both independently and closely with colleagues and general agents
Strong hands-on mentality, plus a high level of commitment and sense of responsibility
Full-time / part-time, limited until 31.Hybrid working
Take the first step and apply online, stating your salary expectations and earliest possible starting date.