Job Summary
As a Receptionist (m/f/d), you play a key role in the success of the front desk operations. You welcome visitors at reception by greeting them appropriately, making them feel welcome, directing them, and announcing them. You inform visitors about the facility’s security regulations, ensure compliance with these regulations, and handle inquiries as well as the routing of incoming calls. In addition, you contribute to office security by adhering to safety policies and controlling access through the reception area.
Essential Duties and Responsibilities
1. Welcoming and assisting our guests, suppliers, and employees
2. Receiving, screening, and forwarding incoming phone calls in German and English, as well as handling minor tasks directly
3. Managing organizational and administrative tasks at reception (e.g., maintaining the visitor logbook, issuing visitor badges)
4. Ensuring smooth operations in the reception area (e.g., seminar support, hospitality services, ensuring availability of office supplies and materials)
5. Ordering daily-use materials and supplies
6. Organizing pool cars, access management, mail handling, and other assigned responsibilities
Education
7. Successfully completed vocational training in a commercial field or in the hotel and hospitality industry is desirable
Work Experience
8. Initial relevant professional experience is desirable
Preferred Knowledge, Skills and Abilities
9. Professional attitude and appearance with a strong sense of responsibility
10. Friendly, confident, and positive demeanor with a strong service-oriented mindset
11. Highly accurate and structured working style, reliability, and flexibility
12. Strong organizational skills
13. Intercultural competence
14. Very good German and English language skills; additional languages are an advantage
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening. #LI-KS1 #LI-Onsite