Job Overview
We are seeking a motivated German-Speaking Customer Service Representative to provide high-quality support to customers across multiple communication channels. In this role, you will assist customers with inquiries related to reservations, payments, and service information while ensuring a smooth and positive customer experience. You will work in a fast-paced, international environment, supporting customers and partners while maintaining professionalism and efficiency in all interactions.
Location: Thessaloniki, Greece (Remote)
Key Responsibilities
* Provide customer support through phone, email, and messaging platforms in a professional and timely manner.
* Handle customer requests related to reservations, including booking changes, cancellations, and new bookings.
* Manage payment-related inquiries and assist with refund processes when required.
* Resolve customer concerns and complaints by identifying appropriate solutions.
* Offer accurate information regarding services, properties, and platform features.
* Assist with account-related inquiries and provide guidance on system usage.
* Maintain a high standard of customer satisfaction by delivering friendly and effective support.
* Work efficiently across multiple systems while managing several inquiries simultaneously.
Requirements
* Native or fluent (C1 level) German language skills.
* Good command of English (B2+ level) for training and internal communication.
* Strong written and verbal communication skills.
* Solid computer literacy, including familiarity with Windows operating systems and basic troubleshooting.
* Ability to multitask and manage multiple customer requests simultaneously.
* Strong problem-solving abilities and attention to detail.
* Previous customer service or contact center experience is an advantage but not mandatory.