Join Patrique Mercier Recruitment JP as a German Speaking Video Streaming Support Specialist in the picturesque city of Athens, Greece! This role presents a fantastic opportunity to work with a leading tech company while enjoying the rich cultural heritage and vibrant lifestyle of Athens. As a vital member of our support team, you will assist German-speaking customers in navigating video streaming services, ensuring they have an enjoyable and seamless experience.
Responsibilities
* Assist German-speaking customers with inquiries regarding video streaming services via phone, email, and chat.
* Troubleshoot and resolve technical issues related to the streaming platform in a timely manner.
* Educate customers on how to effectively use the platform and maximize its features.
* Accurately document customer interactions and solutions in the CRM system.
* Collaborate with technical teams to escalate and solve complex customer inquiries.
* Engage in continuous training to keep up with product updates and enhance customer support skills.
* Provide feedback to improve overall customer experience and service processes.
Requirements
* Fluency in German and English, both written and spoken.
* Strong dedication to customer service and helping customers resolve issues.
* Prior experience in customer support or technical support is advantageous.
* Ability to troubleshoot technical issues effectively and efficiently.
* Excellent communication skills, demonstrating a friendly and professional demeanor.
* A proactive approach to learning new technologies and improving service delivery.
* Able to work well in a fast-paced environment and manage changing priorities.
* Prior knowledge of video streaming platforms is a plus.
Benefits
* Private Health Insurance
* Training & Development
* Performance Bonus
* 2 Extra Salaries Per Year
* Fully Paid Training
* Great Salary
* Fully Paid Relocation Package ( flight, transfer and hotel )