About us:
Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.
Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
Your Impact & Responsibilities
As part of our team, you will be on the front lines, helping our European customers succeed. Your day-to-day will involve:
* Becoming a product expert on Zoho's suite of SaaS products, mastering their features and capabilities.
* Serving as a key point of contact for our German-speaking customers via phone, chat, and email, providing exceptional troubleshooting and technical guidance.
* Working closely with internal teams to quickly resolve complex issues and ensure a seamless customer experience.
* Contributing to a culture of knowledge sharing by creating and improving support documentation.
* Maintaining detailed records of customer interactions to help us improve our products and processes.
Requirements
* 1-3 years of professional experience in a customer-facing or IT support role.
* Fluent proficiency in German and a strong command of English, both written and verbal. This is mandatory for supporting our key market.
* A basic understanding of software and a passion for technology; prior experience with SaaS products is a plus.
* A natural ability to solve problems and analyze complex issues.
* An adaptable mindset and a willingness to learn new product features quickly.
* Comfortable working in a collaborative, in-office environment.
Bonus Skills
* Previous customer support experience.
* Basic programming knowledge or a knack for technology.
Benefits
* Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
* Supportive and inclusive team and colleagues.
* MacBook, mobile and paid SIM.
* Company provided lunch.
* Permanent Contract after the successful completion of the probationary period.
* A vibrant international environment.
* Reimbursement of approved business expenses.
* Opportunity to work with a global team and contribute to the growth of a leading technology company
Please note that this role is based in Essen and will require periodic travel.
It is important for the applicant to hold a national or EU passport, have a valid work authorization. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together, let's shape the future of business software!