Engineering manager - ecommerce

The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. AI agents that respond across chat, email, and voice at the quality of the best human teams.
We're hiring an Engineering Manager to lead one or more squads. You'll partner directly with the CTO to develop engineers, ship reliable software, and shape how our team works as we scale.
Experienced engineering people manager.
You bring 3–5+ years of people management experience in software engineering, ideally in B2B SaaS environments.
Backend experience in Java/Kotlin is a plus, since our backend runs on Kotlin/Quarkus.
You are fluent in written and spoken English. You communicate clearly across engineering, product, and leadership teams and create alignment through strong written and verbal communication.
Pure delivery manager.
You treat engineering as a ticketing operation focused only on timelines and task tracking instead of product quality, technical health, and team growth. We need engineering leaders, not project coordinators.
Engineer escaping into management.
You moved into management mainly to stop coding rather than because you genuinely enjoy leading, coaching, and developing people. You want to personally own architecture decisions alone instead of enabling strong technical ownership within engineering teams. First-time people manager.
You are entering engineering management for the first time and have not yet experienced leading teams through performance, hiring, and scaling challenges. We’re looking for someone who has already managed engineering teams successfully.
Remote-only operator.
You prefer fully remote work and don’t want to actively build relationships and culture in person with the team. We believe strong engineering leadership requires regular in-person collaboration and presence in Berlin.
You run weekly or bi-weekly 1:1s with each of your direct reports to support growth, alignment, and execution
You lead growth conversations and performance reviews - including development planning, quarterly check-ins, and calibration sessions with peers and the CTO
You actively participate in architecture and tech debt discussions - challenging decisions, supporting strong technical direction, and sponsoring long-term investments
You collaborate closely across squads with other Engineering Managers and the CTO to maintain alignment and execution quality
You handle difficult conversations directly and thoughtfully - including performance issues, conflicts, and compensation discussions, with support from the CTO where needed
CTO: Your manager and partner on people development, calibration, technical direction
Product Manager(s): PMs own what and why ; Real impact on small businesses, not abstract metrics
Kotlin/Quarkus, AWS, TypeScript/React/Next.Each squad owns its domain end-to-end with real ownership and autonomy
Engineering Managers participate, challenge, and sponsor decisions - but engineering judgment stays with the team
Hybrid by design. Our Berlin office in Prenzlauer Berg is the center of gravity, with two work-from-home days as the standard setup
Honest, direct, and kind feedback is part of how we work together - in 1:1s, retrospectives, and everyday collaboration
We support both Individual Contributor growth (up to Staff level) and Engineering Management paths, with explicit reversibility between both
Benefits & Culture
Regular company and team events
Annual personal development budget of €500 for conferences, courses, books, career coaching, and more
An inclusive and exciting startup culture that enables fast professional and personal growth
Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment
It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here!
We support you with practical relocation help.