Customer Success Manager - DACH Market (Maternity Cover) (m/f/d) We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit’s products and services through a program-based and consultative approach. Key Highlights Join a purpose-focused tech company driving digital transformation in the construction industry. Build and expand customer partnerships with high impact and visibility. Engage with stakeholders on product innovations, strategic advisory, and change management. Responsibilities Serve as the voice of the customer and advise them throughout the entire lifecycle. Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and keeping them in the loop on upcoming feature releases. Set‑up and host cadence calls with the customer. Be the customer’s designated point of contact. Follow up on risks and issues and ensure proper stakeholder communication, internally and externally. Prepare and support customer presentations and Executive Business Reviews. Analyze data and collect feedback to support continuous improvement across all areas. Proactively share best practice, facilitate training sessions and workshops. Qualifications Experienced in Customer Success and working with customers in a proactive way. Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive. Troubleshooting skills, analytical thinking, perseverance, and patience. A precise and positive communicator, capable of breaking down complex challenges into simple solutions. Delivering quality service on multiple accounts with tight deadlines. Curious and works well in an international, global environment where everyone wants to learn and collaborate. A self-starter, who works well as a team and takes on all tasks with true commitment. Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry. Speaking German on a professional level, as you will be responsible for our customers in the DACH markets. Benefits & Culture You will join an EMEA-based team of engaged colleagues. A place in an agile growth SaaS business, with possibilities to grow internally in the company. International environment with regular check-ins and social events across teams, departments and borders. We take your personal and professional development goals seriously and support them through training, coaching and mindfulness. Flexibility and hybrid working is not just a cliché – we offer a flexible setup and provide the IT equipment you need. We are committed to creating an inclusive workplace. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Hiring Process Interview with Andrea Costa, EMEA People and Talent Lead. Interview with Kenn Gudbergsen, Director of Customer Success, EMEA. Personality-based interview with an online assessment. Assignment-specific interview with a case presentation. Background checks and reference verification as required. Offer presentation and walk-through. We are committed to construction – one of the largest industries in the world. Trackunit pioneers technological progress within construction and is a leading IoT provider and thought leader. The question is: Are you in? #J-18808-Ljbffr