Night Shift Supervisor
COREcruitment LtdMunich, Bavaria, Germany (On-site)
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Salary: €33.000 + 20% night time surcharge
Start : ASAP
Languages: German and English
Job Summary:
As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of the hotel.
This role includes handling guest check-ins and check-outs, responding to inquiries, managing reservations, and maintaining hotel security and safety during night hours.
Your Key Responsibilities:
1. Greet and assist guests with check-in and check-out procedures.
2. Handle phone calls, emails, and in-person inquiries regarding reservations, hotel services, and local information.
3. Process payments and maintain accurate records of transactions.
4. Monitor hotel security by ensuring only registered guests access the premises.
5. Address and resolve guest concerns and requests promptly.
6. Prepare and reconcile financial reports, including night audits.
7. Assist with setting up breakfast or early morning services as required.
8. Communicate any important issues to the morning shift team.
9. Maintain cleanliness and organisation at the front desk and lobby area.
Skills & Qualifications:
10. Previous experience in customer service or hospitality is preferred.
11. Strong communication and problem-solving skills.
12. Ability to work independently and stay alert during night shifts.
13. Familiarity with hotel reservation and property management systems is a plus.
14. Attention to detail and ability to handle financial transactions accurately.
15. Basic knowledge of safety and emergency procedures.
16. Fluent inGERMAN AND ENGLISH