Thu, 07/31/2025 - 00:45
Job Title: JR103789 Implementation Specialist, Training Programmes (m/w/d)
Locations: Heidelberg and London
Application Deadline: 22 .08.2025
About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup
About the Brand
Springer Nature’s Group Publishing Operations team (GPO) performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, e ditors and reviewers as part of s ubmit - to-accept processes.
Our 'article-level' activities are largely supported by 300+ BPO staff across multiple locations. Our 'journal-level' activities are largely supported by ~40 Springer Nature staff across multiple locations, who also contribute to projects in one of three main areas : technology, transformation and quality.
About the Role
The Implementation Specialist will manage their own portfolio of journals and partner with Publishing teams to run their journals in a ‘Production-ready’ way, while facilitating submit-to-accept workflows and compliance with policies.
In collaboration with the Manager, Training Programmes (as well as the rest of the Training Programmes team and the wider GPO team), the Implementation Specialist will also contribute to the creation and delivery of training programmes on all GPO workflows and processes carried out by GPO staff and stakeholders (incl. external editors).
This role can be in our Heidelberg and London offices on a hybrid working model.
Role Responsibilities
Journal care
* Gather system requirements from publishers, editors and service providers.
* Set up, maintain and administrate peer review systems.
* Conduct presentations and training sessions for internal and external stakeholders.
* Ensure quality of article-level activities and act as an escalation point for individual journals.
* Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers).
* Maintain journal-specific records and documentation.
Training Programmes
* In collaboration with GPO service providers and other relevant stakeholders, contribute to the creation and delivery of GPO training programmes.
* Collaborate closely with GPO’s Workflow Solutions and Quality Assurance teams to support (respectively) the documentation of GPO processes which training programmes rely on, as well as the address of quality issues identified as resulting from a lack of training.
Other responsibilities
* Be an advocate for continuous improvement, quality and efficiency. Foster a culture of openness, transparency and collaboration within the team and with our stakeholders.
Experience, skills and qualifications
Experience
* Contributing to (sometimes interconnected) business projects.
* Working with a wide range of global stakeholders.
* Previous experience in a publishing and/or support role.
* Previous experience in a role requiring an understanding of user needs with a view to develop solutions that also align with business requirements ( e.g. Business Analyst).
Skills and Knowledge
* Ability to translate the needs of the business and stakeholders into new projects.
* Understanding of publishing workflows.
* Excellent organisation skills to contribute to multiple concurrent projects and competing priorities.
* Excellent written and verbal communication skills; able to communicate with individuals at all levels and on a global scale.
* Excellent presentation skills and comfort presenting to diverse external and internal audiences.
* Excellent numeracy skills with proven attention to detail.
* Excel and PowerPoint proficiency.
* Good problem solving/logic/analytical skills.
* Proactive and able to lead projects alone as well as part of a large group.
Qualifications
* Degree or equivalent work experience.
* Formal project management qualification such as PRINCE2 desirable.
Please include a short cover letter with your application – we’d love to understand your motivation for this role.
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.
Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
For more information about career opportunities in Springer Nature please visit
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Job Posting End Date:
23-08-2025