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Role Purpose
The purpose of this role is to plan, manage and execute the deployment of tools, technology, data and AI commercial initiatives globally, with a 2026 focus on STELLAR. STELLAR will replace all Express Global Sales Solutions with a state-of-the-art CRM platform Microsoft Dynamics 365, while leveraging digital opportunities and transforming our sales processes in line with the new way of selling (SLNB). In 2027 and onwards, this role is responsible for the roll-out, implementation, adoption, change management, communications and enablement of Commercial Tools, Technology and Data - the purpose of this role is to empower every user in DHL Express with the skills and value that technology can provide, enabling our sales force to truly become trusted advisors to our customers.
The Director Global Commercial Programs is responsible, on behalf of the Commercial ExCom, for planning, managing and executing the global deployment of tools, technology, data and AI programs. The role requires effective co-ordination of the workstream activities and management of their inter-dependencies including oversight of any risks and issues arising. The role will work with multiple global and regional stakeholders required to successfully deploy the new CRM Solution, including Global Sales, Global BIT/ITS, Global Pricing, external vendors, Regional and Country Sales and Pricing and project teams. The role will work very closely with all workstreams and MSD365 Center of Excellence to ensure successful deployments.
How will you contribute to the success of DHL?
•Create overall Global Rollout Planning and execution, coordinating and aligning with all teams (BIT, ITS, Regions, etc.)
•Organize deployment activities, structure and staffing in accordance with the Rollout objectives
•Design and maintain Deployment toolkit based on input from all workstreams (Change, Training, Communication, Sales BI, Data Transformation, Pricing, IT, Capabilities etc.)
•Guide and direct country/Regional team to analyze readiness based on deployment toolkit
•Define and continuously improve approach to onboard Regional/Country deployment Teams so they can independently start deploying to their respective Region / country
•Coordinate the deployment with regional and country sales teams and other key stakeholders (BIT, ITS, Suppliers, etc.).
•Organize and lead discovery sessions for complex country deployments together with regional team
•Jointly lead complex countries deployment together with regional team
•Lead the deployment roadmap planning in alignment with stakeholders
•Direct Regions and countries in tracking benefits of the deployed technology or tools post deployment
•Act as a bridge between global team and country / region teams for deployment activities
•Coordinate and work closely with MSD365 Center of Excellence on roadmap planning, preparation, RTP (country deployment related) and hypercare activities
•Monitor and report on deployment progress (incl. risks, exceptions, readiness, etc.)
•Resolve escalated issues, analyze and manage Deployment risks.
Stakeholders
•EVP, Global Head of Commercial
•Commercial and IT ExCom
•Global STELLAR Team
•Global Sales and Commercial Team, in particular Global Commercial Operations
• Global Sales Development, Global Sales Training and Global Pricing
•Regional Head of Sales, Regional Sales Quattro (Sales Dev, Sales Training,
•Commercial/Sales Operations, Marketing) and Regional Pricing
•Country Commercial/Sales Director and Country Commercial/Sales Team
•Global & Regional BIT
•Global ITS
•Center of Excellence MSD365
Management Responsibility
• The position will be responsible for Global Deployments (178 countries, 8.500 users) and coordinate with all stakeholders (ITS, Business, Suppliers/Microsoft, Business IT)
• The position is in charge of Global Roll Out Strategy and ensure the resourcing required to execute the strategy, work with and coordinate Global Suppliers and external vendors.
• The position will steer all Regional Deployment teams in their planning, organization, empowerment and execution of their regional deployment efforts.
Do you have what it takes?
• Bachelor’s degree or master's degree in Commercial or Computer Science, or another related field.
• 10-15 years proven experience in a Sales/Commercial environment, with 5-year Global Sales/Commercial experience and/or 5-10 years Regional Sales/Commercial experience.
• 10-15+ years proven experience in rolling out programs to Regions/Countries in a multicultural environment.
• 5-10 years proven experience in CRM space.
• Excellent communication and presentation skills required up to ExCom & GMB member level.
• Good knowledge of Global Sales Processes. Cross-functional process knowledge (pricing, finance, etc.) considered as additional asset.
• Good knowledge of Sales Tools, mainly STELLAR, COMET, COMET App, OMS, GO!, and GCPT.
• Proven experience in project management with focus on delivering iterative enhancements.
• Good knowledge of techniques for planning, monitoring and controlling programs.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Positive attitude and deadline driven.
• Analytical and problem-solving skills.
• Experience in Microsoft suite (MS Teams, MS Power Apps, MS Office, MS Power BI, MS Azure)
• Flexible approach to work.
• Proactive attitude.
• Strong ability to impact and influence.
• Strong business/commercial acumen.
• Strong achievement drive.
• Experience with project Mgt tools (ADO).
• Proficient in English. Any other language will be considered as an asset.
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Recruitment Team