We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. Reports to: Customer Operations Manager
The Customer Operations Executive Mission:
The Customer Operations Executive ensures excellent customer service and smooth operational delivery by managing customer orders, stock allocation, logistics processes and key account communication. The role exists to support customers end to end, resolve operational issues efficiently, and uphold Pentland’s standards of consumer focus, accuracy and continuous improvement.
Order Management & Fulfilment
Oversee order placement, order book management, in season order fulfilment and delivery execution.
Manage stock allocation, logistics, distribution requirements and export compliance (documentation, processes).
Order Management & Fulfilment
Systems & Data Management
Produce regular data analysis using SAP, Salesforce, Pentland Connect and internal reports.
Maintain data accuracy across systems and ensure operational compliance.
Support the administration of order related business processes.
Contribute to Customer Ops annual Game Plan activity.
Engage in continuous personal development and support best practice sharing across the team.
Stock management and orderbook management skills.
Experience of interpreting large amounts of data and confidence in reporting procedures.
Previous customer service/key account sales support experience and/or sales environment, preferable international exposure.
Language preferable in need of specific roles - German speaker primary/ English secondary.
Working knowledge of SAP or similar systems knowledge is advantageous.
Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous employer-financed company pension scheme, flexible working hours, bike leasing, EGym, Employee discount on all Pentland Brands & Comprehensive group accident insurance.
Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.
# Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.
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