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Head of customer success - it automation (m / f / d)

Ettlingen
ScriptRunner Software GmbH
Manager
100.000 € - 125.000 € pro Jahr
Inserat online seit: 6 September
Beschreibung

Overview

If you’re looking to shape how things work with PowerShell automation and lead a small team, this role could be for you.


What You`ll Be Doing

* Lead and develop our support team – both technically and personally – and take on team leadership responsibilities.
* Act as a key contact for all things IT infrastructure, operations, cloud, and automation.
* Design and implement automation solutions using PowerShell and ScriptRunner – for both customer projects and internal environments.
* Tackle complex support cases with a hands-on, solution-oriented mindset.
* Take a proactive approach to engaging with our customers: find out how they’re using ScriptRunner, what they’re planning, and where we can support them even better. You’ll be a sparring partner, idea generator, and trusted advisor.
* Collaborate closely with our development and marketing teams and contribute to product communication – e.g., through blog posts or knowledge base content.
* Represent ScriptRunner in the IT Pro community with expertise and enthusiasm.


You have

* Experience in system administration or technical customer support – ideally with some leadership experience.
* Strong PowerShell skills and a track record of implementing automation solutions.
* Solid knowledge of Windows Server, Microsoft services, Azure AD, virtualization, networking, and security.
* Analytical thinking, structured work style, and clear documentation skills.
* Excellent communication skills in both German and English.


Bonus points if

You’re AI-savvy and excited to explore how AI can enhance IT support. We’re looking for someone who’s eager to identify opportunities, experiment with new ideas, and help us bring smart automation to life.


What you can expect from us

* Permanent employment contract in an innovative tech scale-up
* Remote-first mindset – work from our office or anywhere in Germany
* 30 vacation days to recharge
* Flexible working hours and home office options
* High-end IT equipment and a modern office setup
* Meal allowance, free drinks, company pension plan, and mobile phone contract
* A team that values collaboration, knowledge sharing, and working at eye level


About the company

ScriptRunner is a leading automation platform for PowerShell-based IT scenarios. With ScriptRunner, IT teams can delegate recurring tasks, monitor them centrally, and execute them securely — all without direct system access. The platform seamlessly supports Active Directory, Exchange, VMware, Azure, AWS, Microsoft 365, and more, as well as IT service management tools like ServiceNow and Jira.

Contact person

Ready to take the next step?

Send your application including salary expectations and possible start date.

Your contact: Carina Wilfer, Tel. +49 7243 20715-92

#J-18808-Ljbffr

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