Take off with us!
We offer exciting projects at our renowned customer Airbus Operations and we are looking for a motivated employee for the position "Customer Resolution Specialist" (m/f/d).
Your tasks:
1. Participate in and contribute to a high performing cross functional Customer Account Support Team and Customer Resolution Services Team
2. Responsible and proactive management of the customer specific open order book
3. Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
4. Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
5. Maintenance of customer records
6. Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
7. Maintenance and development of the customer service quality level
8. Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
9. Support organisation in securing on-time material delivery to meet customer expectations
10. Train and Support our customers in using our e-commerce platforms
11. Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
12. Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager
Your profile:
13. Completed studies in the field of Business Administration, Supply Chain or a comparable qualification
14. More than two years of professional experience in the field of Disposition/ Material procurement, Customer Service and Logistics
15. Shipping or aviation knowledge is an advantage
16. Good knowledge of SAP
17. Knowledge of Google Workspace
18. Fluent in English
19. German is a plus
We offer you:
20. Permanent employment contract
21. Perspective to be taken over at our customer
22. Salaries above the general pay scale and incentive compensations (bonus)
23. Equal pay model
24. Company pension scheme with employer subsidy
25. Well-directed training and further education opportunities
26. Employee recommendation program with attractive compensations (bonus)
27. Individual and local support and advice
28. Travel allowance
29. Assumption of costs for work cloth and health examinations
30. fleixible working hours and partly home office
31. Innovative and leading companies like Airbus Operations, Airbus Aerostructures, Airbus Defence & Space, Premium Aerotec, Airbus Helicopters and the aerospace supply industry