Senior enterprise customer success manager (f/m/d)

NavVis partners with global enterprises such as BMW, VW, and Henkel, helping them optimize their operations through both our 3D laser scanning hardware and IVION software.
We are looking for a hands-on professional who is comfortable going on-site for hardware training and implementation while also driving strategic initiatives. Your industry-specific expertise and ability to translate technology into practical business solutions will be instrumental in supporting our high-touch, consultative approach to Customer Success.
This is a remote role open to candidates based in Denmark, Sweden, Norway, Netherlands, United Kingdom, Germany, or Switzerland.
Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies, shaping account planning, engagement approaches, and long-term growth while positioning NavVis as a trusted partner within these segments.
Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions.
3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment.
~ Experience serving  Oil & Gas, Petrochem , or  discrete manufacturing  customers.
~ Technical affinity with experience working with complex hardware and software systems, including the ability to deliver hands-on, on-site training and confidently engage with technical stakeholders.
~ NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals around the world trust our ground-breaking technology, designed to capture and share the built environment as photorealistic digital twins. With over 300 people from around 60 nationalities and offices around the globe, we’re proud to be a truly international and diverse place to work. As a scaling company, we bring together the agility, innovation, and entrepreneurial mindset of a startup with the professionalism and reliability of an established enterprise — offering our team the best of both worlds.
At NavVis, you’ll own your projects, bring innovative ideas to life, and have real opportunities to grow your career and be recognized for your impact.