ABOUT THE ROLE ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full-time AV Engineer/Programmer candidates to join our team in support of the George C Marshall Center in Garmisch-Partenkirchen. This position will provide advanced audiovisual engineering, system maintenance, integration, and lifecycle management support. Successful candidates will possess strong technical proficiency with hands-on Crestron experience and a strong background in AV system maintenance, documentation, and secure integration within IT environments. WHAT YOU WILL DO AV System Configuration & Optimization • Configure and maintain AV systems across plenary halls, conference rooms, executive spaces, and seminar rooms. • Ensure seamless integration of AV systems within existing IT infrastructure. • Perform system checks, configuration adjustments, and performance optimization. Maintenance & Lifecycle Management • Conduct routine and preventive maintenance in accordance with OEM specifications. • Perform software updates, firmware upgrades, and hardware inspections. • Develop and maintain lifecycle replacement plans for AV systems and components. • Coordinate procurement and replacement of non-warranty parts with program stakeholders. Troubleshooting & Emergency Support • Diagnose and resolve hardware, firmware, networking, and connectivity issues. • Provide rapid response to system failures and emergency outages. • Maintain a 24/7 reachable contact method for emergency support as required. Inventory & Asset Management • Maintain detailed inventory records of all AV equipment. • Track maintenance schedules and equipment status. • Coordinate with IT Asset Manager and COR for equipment accountability and replacement planning. Documentation & Security Compliance • Maintain comprehensive system documentation including schematics, signal flow diagrams, configuration guides, and modification logs. • Implement and document AV system security hardening measures in compliance with DoD standards. • Ensure all documentation reflects current system state and is audit-ready. IT & Network Coordination • Participate in IT planning discussions to ensure alignment of AV and network configurations. • Support integration of AV systems into enterprise IT environments w Requirements WHAT YOU WILL BRING • Minimum 1 year hands-on experience with Crestron systems (maintenance, troubleshooting, updating). • Minimum 2 years of AV system maintenance experience, including diagnosing hardware and connectivity issues. • Experience integrating AV systems into IT/networked environments. • Experience developing or maintaining AV documentation (schematics, configuration guides, signal flow diagrams). YOUR EDUCATION AND CERTIFICATIONS Dante Certification Level 1 (required within 90 days of hire). Benefits We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.