ERP Service Desk Agent (f/m/d)
To support our ERP Services team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
1. Providing 1st level support for ERP topics
2. Serve as the escalation point of contact for in-house users
3. Close collaboration with ERP end users, ERP specialists and other IT teams
4. Understanding reported issues, triaging new incidents and prioritizing created tickets
5. Focusing on user needs and finding proper solutions
6. Solving reported issues, independently and in close collaboration with 2nd level support
WHO YOU ARE
7. Degree in Business Informatics, Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support
8. Strong Experience in working with MS Dynamics NAV/Business Central
9. Basic understanding of business processes (finance, sales, purchase, inventory, warehouse management)
10. Ability to understand user requirements, prioritize and manage multiple tickets
11. Excellent verbal and written communication skills in English, German is a plus
12. Experience in working with agile environment, SCRUM, JIRA, Confluence, MS Office
WHAT WE OFFER
13. Up to 32 days of holiday, depending on the length of service, starting with 28 days
14. Mobile office with up to 20% of your total contracted hours (job and position permitting)
15. 10 days/year of mobile office abroad in EU-countries (job and position permitting)
16. Language & e-learning courses
17. Staff discount of up to 30%
18. Company pension scheme
19. Discounted membership for selected sports platforms & gyms
20. Discounted travel card
21. Access to LinkedIn Learning
22. Individual support on mental health & well-being (e.g. compatibility work and family life)
23. Social Day
24. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.