ARHS Group, part of Accenture, is looking for an Electronic Signature Configuration & Support Specialist to support one of our major clients (EU Institution).
In this role, you will provide L1/L2 support, configuration, and user onboarding for the electronic signature platform. You will combine technical setup with user support and training, ensuring smooth adoption across the institution — including senior stakeholders and external clients.
THE WORK:
* Provide L1/L2 support for electronic signature solutions, troubleshooting issues and escalating when necessary.
* Configure, update, and manage user setup for platforms such as DocuSign.
* Support integration with document management systems (e.g., SharePoint, OpenText Content Server).
* Assist users with mobile applications for electronic signatures.
* Deliver onboarding, training, and guidance sessions for internal staff and external clients.
* Create and maintain user guides, FAQs, and knowledge base articles.
* Identify recurring issues and suggest improvements in processes or configuration.
* Promote best practices and support change adoption across the institution.
Flexible: The work location for this role includes a mix of working remotely and onsite at a client in Luxembourg.
HERE’S WHAT YOU’LL NEED:
* Hands-on experience with electronic signature configuration (DocuSign or similar).
* Strong technical support experience (L1/L2).
* Knowledge of integration with document management systems (SharePoint, OpenText, or similar).
* Familiarity with mobile applications and user support.
* Strong communication skills, with the ability to train and support users at all levels.
* Ability to create clear, user-friendly documentation and training materials.
* Fluency in English (written and spoken); other EU languages are a plus.
* Service-oriented mindset with strong problem-solving skills.
EXPERIENCE & QUALIFICATIONS:
* 5+ years in IT support, consulting, or application adoption roles.
* Proven experience with DocuSign or other e-signature platforms.
* Track record in delivering user training and adoption programs.