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This Position reports to:
Engineering Manager
The work model for the role is: hybrid/ #LI-Hybrid
Key responsibilities
As a service technician in the Human System Interface department, you will be responsible for independently managing service requests and orders. In this role, you take accountability for the timely and budget-compliant execution of service contracts, while consistently ensuring adherence to all quality and safety standards.
You will be mainly accountable for:
* Support in the implementation of service contracts as well as maintenance of systems and equipment within critical infrastructure environments.
* Administration of Windows servers and clients, networks, backup solutions, and group policies, acting as a knowledgeable point of contact for technical inquiries - both remotely and on-site for national and international customers.
* Coordination, alignment, and definition of work processes, as well as their execution directly at the customer's site.
* Preparation of reports, protocols, and technical documentation, including the maintenance and expansion of system overviews, functional, wiring, and circuit diagrams.
* Ensuring and enhancing customer satisfaction through excellent service throughout all project phases.
Qualifications for the role
* Ideally 2-3 years of professional experience in automation technology.
* Willingness to travel approximately 50%, with around 70% of travel within Germany.
* Solid knowledge in networking, IT security, virtualization (VMware), Active Directory, WSUS, and Acronis. Initial experience with ABB 800xA and ABB Melody is an advantage.
* Very good knowledge of Microsoft operating systems as well as Microsoft Office applications.
* Business fluent German skills and fluent English skills, both spoken and written.
* Strong focus on occupational safety and a strong commitment to complying with all safety regulations.
* Team-oriented, solution-focused working style with excellent communication skills, high self-motivation, and curiosity to continuously learn about new technologies.
Benefits
* Canteen
* Employee Assistance Program
* Flexible Workpractices
* Employee Share Acquisition Plan
Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.
ABB AG
+49 (0) 621 381 3500
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