Inserat online seit: Veröffentlicht vor 17 Std.
Aufgaben der Stelle
Senior ITSM Process Manager
(m/w/d)
Freiberuflich für ein Projekt Berlin Startdatum: sofort Referenznummer: 881221/1
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Aufgaben
Lead Incident, Change, and Problem Management — Own and operate core ITSM processes in mission-critical production environmentsRun governance routines — Facilitate CAB meetings, Post-Incident Reviews, and Problem Reviews with measurable outcomesCoordinate modern platform operations — Collaborate with teams across Kubernetes, automation, observability, compute, storage, and networkingDefine and track operational KPIs — Build dashboards, monitor performance indicators, and ensure continuous service improvement.Drive continuous improvement initiatives — Identify process gaps, implement optimizations, and enhance operational maturity Profil
A minimum of five years of experience in IT Service Management, Service Management or Operations Excellence roles such as Process Manager, Service Delivery or Ops Enablement, with proven leadership experience in mission-critical environmentsHands-on experience managing Incident, Change and Problem processes in a production environment, ideally within critical systemsProven experience in running governance routines such as CAB, PIR and Problem Reviews, including delivering measurable outcomesStrong understanding of modern platform operations, including container technologies such as Kubernetes, automation, observability, as well as core infrastructure topics like compute, storage and network, with the ability to effectively steer specialist teamsExperience in defining process KPIs, building dashboards and driving continuous improvement initiativesVery good proficiency in both English and German, written and spoken, at a minimum level of C1Experience in regulated or high-availability industries such as banking, telecommunications, public sector, healthcare or automotiveKnowledge of Site Reliability Engineering practices, including SLOs, SLIs, error budgets and reliability managementFamiliarity with platform delivery concepts such as GitOps and Infrastructure as Code, for example using Terraform, ArgoCD or HelmExperience working within operating models across T1, T2 and T3 levels and collaborating with product and engineering teams Benefits
Abwechslungsreiche Tätigkeit in einem renommierten UnternehmenAussicht auf FolgeprojekteAussicht auf ProjektverlängerungBetreuung im laufenden Projekt durch unser Team
