Job Title: IT Infrastructure Specialist
As a key member of our IT team, you will be responsible for maintaining and supporting our IT infrastructure.
The role involves:
* Maintaining and troubleshooting IT systems, including hardware and software;
* Providing 1st level support to employees via the ticket system;
* Procuring and installing hardware and software as needed;
* Administering Microsoft Active Directory and other technical systems;
* Documenting and standardizing administrative tasks;
* Supporting IT projects and providing remote support from national and international locations;
* Coordinating with external service providers;
* Monitoring, trending, and reporting on infrastructure performance.
In return, you can expect:
* The opportunity to work from home on a pro rata basis;
* Access to over 100 training courses per year;
* Monthly team events and activities;
* Free parking spaces;
* Exclusive employee discounts through Corporate Benefits;
* A non-cash benefits card and company pension scheme;
* An open, eager-to-learn corporate culture with agile working methods;
* Modern digital technology and devices;
* A secure job in a data-protected environment.
Requirements
To be successful in this role, you will need:
* Completed IT apprenticeship or comparable qualifications;
* A qualitative, reliable, and team-oriented work ethic;
* Good communication skills in English and German;
* Experience in customer contact an advantage;
* Knowledge of current operating systems (Windows 10) and MS products;
* Desirable: knowledge of MS Server (2016/2019) and basic network infrastructure structures.