It kundenbetreuer

Europe-wide, global impact, infinite curiosity.

The European Molecular Biology Laboratory is a powerhouse of biological expertise.

EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Barcelona, Rome Grenoble and Hamburg. The Desktop Support team in Heidelberg provides high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services. In addition, the team plays an important role in EMBL's scientific training mission by providing and maintaining IT training environments for the EMBL Advanced Training Centre.

We are looking for an experienced, service-oriented IT Support Engineer to join ourDesktop Support team at EMBL Headquarters in Heidelberg, Germany.
Your roleProvide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devicesManage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro)Configure and maintain user environments, including accounts, network access, printing, and email servicesDiagnose and resolve hardware and software issues across supported platformsDeliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfactionTrack, document, and manage support requests in line with IT service management best practicesContribute to the continuous improvement of IT services, infrastructure and user experienceYou haveAt least 2 years of professional experience in an IT support environmentA degree in computer science or equivalent practical experienceHands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platformsFamiliarity with Microsoft Active Directory, Exchange and Microsoft 365 servicesExperience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration servicesKnowledge of virtualisation and VDI technologies (e.g. VMware Horizon)Strong analytical, troubleshooting and organisational skillsExcellent communication skills and fluency in EnglishYou may also haveExperience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro)German language skillsWhy join usEMBL is curiosity-driven, community-oriented and international. As an inclusive, equal opportunity employer, we believe that diversity enables us to collaborate more effectively and be innovative in our approaches. We are, therefore, committed to creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

We encourage applications from individuals who can complement our existing team – we believe that success is built on having teams whose backgrounds and personal experiences reflect the diversity of the populations that our science serves. We actively encourage applications from all genders and cultures, ethnic groups and all demographics to help us avoid perpetuating biases and oversights at this transformational point in our people strategy.
Enjoy lots of benefitsFinancial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurancesFlexible working arrangementsPrivate medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)Generous time off: 30 days annual leave per year, in addition to public holidaysRelocation package including installation grant (if applicable)Campus life: Free shuttle bus (Heidelberg), library, subsidised on-site cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowancesBenefits for international newcomers: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowanceFor detailed information please visit our employee benefits page hereWhat else you need to knowInternational applicants: We recruit internationally and successful candidates are offered visa exemptionsEMBL is a signatory of DORA. Find out how we apply DORA principles to our recruitment and performance assessment processes hereDiversity and inclusion: At EMBL, we believe that diverse teams drive innovation and scientific excellence. We encourage applications from candidates of all genders, identities, nationalities and/or any other diverse backgroundsTo apply please submit a cover letter and a CV through our online system. Applications will close at 23:59 CET on 12 July 2026. We aim to provide a response within two weeks after the closing date.
APPLY NOWLocation: Heidelberg, Germany
Contract length: 3 years - renewable up to 9 years
Salary: Grade 6 (monthly salary starting at €4.580, 37 after tax, and before 13% EMBL social security deductions, plus other paid benefits).
Reference number: JR3944