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Join Trusted Shops and help us build trust in the digital world!
We develop SaaS solutions for over 30 million consumers and 30, businesses across Europe. Our products –including the Trustmark, Buyer Protection, and eTrusted review platform – have been driving trust for more than 25 years.
As a Conversion Analyst (m/f/d), you turn complex data into clear insights that directly improve conversion performance and drive business decisions. You help build a reliable, connected data landscape and enable teams across Trusted Shops to optimize funnels, run experiments, and execute strategic initiatives with confidence.
Your responsibilities
1. Build, maintain, and optimize conversion-focused dashboards across business funnels and customer journeys (e.g. payment, cancellation)
2. Ensure data quality, consistency, and clear metric definitions across reports and tools
3. Act as a central point of contact for data-related questions, supporting stakeholders with interpretation and validation
4. Analyze user behavior, segments, funnels, and lifecycle metrics to uncover actionable insights and conversion opportunities
5. Evaluate high-impact experiments (e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation
6. Act as a trusted advisor to Business-, Customer Journey-, and Product teams on data-driven optimization and decision-making
7. Support strategic projects through data integration, cleanup, and model optimization
8. Help reduce data silos by connecting multiple data sources and enabling end-to-end data flows
Dein Profil
9. 4+ years of experience in Data Analytics, Product Analytics, or Business Intelligence, ideally in SaaS, eCommerce, or B2C
10. Strong SQL skills and solid understanding of data modeling principles
11. Hands-on experience with BI and analytics tools (e.g. Looker, Tableau, Power BI, Metabase, Amplitude)
12. Strong understanding of conversion funnels, lifecycle metrics, and core SaaS KPIs
13. Experience in using AI to optimize workflows
14. Experience collaborating in cross-functional teams
15. Analytical, solution-oriented mindset with strong attention to detail
16. Excellent communication skills – you can translate data into clear, actionable business insights
17. Fluent in English; German is a strong plus
What we offer you
18. Hybrid work:Combine flexible remote work with team time in the office
19. Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
20. Permanent contract with Europe's trusted brand
21. 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
22. Buddy programme (an experienced trustee is at your side)
23. Individual training opportunities
24. Events (Team Events, Unit Events, etc.)
25. Health Pass (free online and offline sports, fitness and health courses)