"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."
This position will report to RVP Global Sales HSF- Greater China.
The Global Sales Director will have defined goals with a strong focus on market share growth and development of accounts from both the Luxury and Lifestyle market segment as well as the MICE market within Hong Kong, Taiwan and parts of China when required.
This position will be responsible for developing strategic accounts focused on market share shift from our competition with strategic Account plans, targeted sales calls and events for this segment and securing business from Travel Agencies, TMCs and MICE agencies for our brands and hotels globally.
This position will also be responsible for supporting our brands and hotels in market through proactive and coordinated hotel sales missions, tradeshows and events.
Travel for Agency and MICE agency visits, annual account reviews, trade shows and hotel familiarization trips will be required throughout the year.
Responsibilities include overall Account Management, RFP’s, programs, promotions and B2B marketing opportunities. This individual will be responsible for achieving semi-annual quota with a focus on share-shift and maintaining travel expenses within the set budget.
Sales Calls, Luxury agency and MICE Account Management / Revenue & Market share shift generation and support our Luxury,TMCand MICE distribution strategy
* Implement a strategic plan for a portfolio of Accounts/ New accounts, in order to meet/or exceed revenue/market share goals for MICE Agencies in Hong Kong and Luxury agencies in Taiwan and supporting and implementing Global Sales Strategies in market.
* Business travel to Account portfolio, QBR’s, Tradeshows, Fam Trips and internal meetings where necessary.
* Orchestration of quarterly accountand market action plans and collaborating with other Directors & Manager to drive production and revenue to both group and transient segments and cultivate global managed and potential accounts.
* Able to work independently and makes decisions based on established policies and procedures.
* Account management and MICE RFP negotiations on existing and new accounts.
Supports/leads coordinates tradeshows, events, sales mission in market (like Hyatt Fair, Hyatt Events, Sales Appreciation events, Luxury Missions) along with collaborating with the Global HSF team and the Greater China Regional team and other business functions to successfully implement these activities.
Responsible for managing and developing potential agencies and developing and cultivating the right Tour Operators within Hyatt Preferred Partner Program.
Actively research B2B opportunities in driving revenue, brand awareness and total account management from Hong Kongmarket for our brands globally.
Provide feedback to RVP Global Sales HSF Greater Chinaand our hotels on market conditions, forecasts and recommendations.
Others
* Create and sustain a work environment that focus on fair and equitable treatment and associate satisfaction to enable business success.
* Develop a trusting and respectful business partnership with each property’s ownership by meeting or exceeding expectations in sales and marketing.
* Willing to learn and to be trained to improve the professional performance and the reputation of Hyatt.
* Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image. Maintain a high standard of personal appearance and grooming at-all-times, projecting a positive and motivated attitude.
* Respond to changes in the industry dictated by the market and the company.
* Identify necessary training needs and assist in appropriate training programs for subordinates, taking an active interest in subordinates’ development and welfare.
* Maintain a good working relationship with all employees, as part of Hyatt International's objective of ensuring that all employees provide a courteous and professional service at-all-times to colleagues and guests.
* Demonstrate a commitment to Hyatt core values (included in all job descriptions).
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
Qualifications
Experience
* Written and spoken proficiency in English is a requirement for this position.
* 10+ years’ experience working in hotels sales function, global sales experience is preferred especially in the Travel Agency, TMC, Meetings and Events space.
* Strong Sales and Marketing operational experience.
* Organizing & Administering - works collaboratively & excellent manager of 3rd party and internal resources to achieve a collective goal. Can rally resources (people, funding, support, etc.) to get things done. Monitors and manages timelines effectively.
* Priority Setting - Is able to work in a deadline and performance oriented environment.
* Interpersonal Savvy – relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.
* Drives for Results – has good balance of process and outcomes focus.
* Self-starter/Independent – comfortable to work independently; self-starter.
Education
* Degree required preferably in Hotel Management, Business Administration, Marketing and / or Revenue.
Computer Skills Needed to Perform this Job
* Project management software.
* Knowledge of CRS, e.g. Delphi or equivalent.
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