Your Responsibilities As a Student Finance Service Officer, you will play a key role in supporting BSBI’s financial operations related to student accounts. You will be responsible for managing student payment processes, ensuring the timely collection of tuition fees, and delivering excellent service to students while maintaining accuracy and compliance with financial procedures. This is an exciting opportunity for an early-career professional to grow within an international education environment and build a strong foundation in finance and student services. Your tasks Follow up on overdue tuition fee payments in a professional and timely manner Manage and monitor student payment plans and instalments Send payment reminders and formal dunning communications Communicate with students via email and phone regarding outstanding balances Support the processing of student refunds and account adjustments Maintain accurate financial records and update student accounts Prepare reports on receivables, overdue balances and collections performance Liaise closely with internal departments such as Admissions, Student Services, and Exams and Assessments Support internal finance projects and process improvement initiatives to increase efficiency Your profile Essential Bachelor’s degree in business administration, Accounting, Project Management or a related field Minimum 2 years of experience in collections, accounts receivable, or credit control Fluent English (written and spoken) Competent in MS Office software, especially MS Excel (intermediate or above); knowledge of Power BI is an advantage Strong communication and interpersonal skills High attention to detail and strong organisational skills Ability to work with deadlines and handle confidential financial data Valid right to work in Germany (no visa sponsorship provided) Desirable Previous experience in the education sector German language skills Experience in customer service or student-facing roles Experience supporting process improvement or administrative projects Why us? We offer An international environment with a multicultural audience and a meaningful social impact Structured onboarding and training to support your professional development Support in achieving your professional goals Opportunities for career growth alongside BSBI, including leadership roles Extensive training to equip you with the knowledge and skills needed to excel Work in a young, dynamic and positive culture that fosters collaboration The opportunity to be at the forefront of an exciting educational environment and grow with BSBI Up to 30 vacation days per year (starting at 27, plus one accrued for every completed year) Interested? Then we look forward to hearing from you. Please share your application to: Jobs at BSBI. Your application should include the following documents: CV, Cover Letter, References and possible start date. As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status. About us BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 18,000 students at locations in Germany, Europe and beyond. We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world. Explore https://www.berlinsbi.com/ for more information about us!