The'Global Business Process Expert Logistics & Returns Management' contributes to designing and implementing processes and systems related to the logistics execution and returns management. S/he serves as a specialist in logistics providing process guidance and technical expertise in transportation management tangential systems like SAP SD, Logistics Execution, EWM & TMS.Your RoleSupport the global Order-to-Fulfilment (O2F) team within the business process management organization, reporting activities to the O2F Global Business Process Owner.Define business requirements and translate them into functional specifications and system capabilities. Contribute to gathering, preparing, loading data and testing those system capabilities.Design, align, maintain and optimize business processes for logistics to fulfil customer commitments through sales orders: plan logistics, coordinate with internal departments to prepare orders, dispatch goods and issue necessary documentation and confirm deliveries (proof of delivery).Design and implement processes for optimized management of chemical product returns, ensuring efficient handling of customer incidents, including incorrect deliveries, product quality complaints, or replacement requests.Document processes, develop and disseminate training content, and support audits and quality certifications.Execute workshops to conduct fit-gap analysis on processes and system capabilities.Document functional specifications and write user stories as input for system development.Process functional unit tests and support user acceptance testing.Contribute to the development of change management and training strategies.Drive adoption vs adaption workshops, assist stakeholders with process adherence and system operations.Define and analyze metrics / KPIs / tools to monitor process adoption and performance.Communicate effectively with internal and external stakeholders. Interact with key users/business experts to share information on global processes, validate, identify gaps, and check feasibility.Your ProfileExtensive professional experience in logistics and returns management, including ERP systems, preferably SAP (SD, LE, MM-IM, EWM, TMS). Experience with SAP ARM (Advanced Returns Management) is valued.Thorough understanding and experience with logistics and returns management processes and end-to-end process definition & design (M2O, O2C). Experience in SAP Signavio is a plus.Experience in promoting and deploying changes in corporate organizations.Proven ability in teamwork, project management, multidisciplinary team coordination, and training.Clear thinker who can piece together functional requirements, processes, system capabilities and data flows.Critical thinking and proactive approach to problem-solving. Strong analytical skills.Open-minded self-starter, proactive, and collaborative.Can inspire and motivate team members and stakeholders.Strong written and oral communication skills for interacting with global and local stakeholders. English language required.Brenntag operational experience is a plus.Willingness to travel.Our OfferExciting professional tasks and challenges in a diverse and secure working environment with the world market leader in the chemical distribution industry and DAX listed companyOur personalized onboarding program, guarantees that you will be off to a quick startDynamic multicultural work environmentMobile working option: your professional and private life can be combined even betterA competitive remuneration package awaits you.Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag TA Team