Description Your Responsibilities Be the point of contact for customers who are at risk of cancelling their subscriptions or who cancelled them already Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer Help the Retention Team collect qualitative feedback from customers What we offer Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help? Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas Of course we offer you free fruit, non-alcoholic drinks and a varied sports program It's all about the team: become part of a community in which mutual support across departments and open feedback are key Living diversity: Your future colleagues come from over 60 countries Your passion and skills will be used in multinational projects and in collaboration with our partners around the world What you bring Fluency in German is mandatory, other languages are a plus Previous experience in a SaaS or IT company as sales or Customer Retention Representative Sales acumen, curiosity, and experience identifying and resolving customer issues Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer Aptitude for building relationships and problem solving, understanding customer pain-points Demonstrated ability to handle multiple tasks efficiently Experience with Microsoft Dynamics CRM or other CRM system