Job Description Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understanding their unique needs and guiding them through expanding their business horizons with our bespoke solutions and cutting-edge product innovations. The essence of your role Managing key e-commerce accounts with a strategic, sales-driven approach. Fostering accountability for client relationships, including profit and loss aspects. Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. Identifying and leading cross-selling and upselling opportunities from proposal to contract signing. Developing sustainable, trust-based client relationships to achieve high customer satisfaction.