Fluent English and German required
I am working with an amazing client in Hamburg and they are looking for a hands on General Manager to join the team asap.
If you like fast paced, achieving great things within a team setting and you have plenty of energy to give combined with a can do attitude this role is perfect for you.
Main Duties & Responsibilities:
1. Coordinate and supervise the work led by MODs and managers.
2. Resolve any operational problems as they arise.
3. Provide floor support to managers during periods of understaffing or extra workload. Regularly work independent manager shifts.
4. Ensure all requirements are met regarding:
5. Presentation/appearance/temperature of guest rooms and public areas
6. Presentation and preparation of products (excluding kitchen)
7. Hospitality and staff interaction with guests and one another
8. Ensure guest experience is KEY!
9. Compliance with operational and personal hygiene standards, working methods, assortment, orderliness, and inventory usage
10. Conduct regular checks on the above points and address any irregularities immediately. Instruct and advise managers on observed deviations.
11. Monitor adherence to established procedures.
12. Identify structural bottlenecks, partially based on employee input.
13. Evaluate and analyze work processes and procedures, advising on departmental organization and improvement of systems.
14. Implement harmonization of processes across disciplines and carry out approved changes.
15. Develop and maintain operational guidelines and procedures for managers; ensure SOPs are updated as needed.
16. Achieve pre-set targets and budgets.
17. Analyze monthly performance figures.
18. Identify deviations from budget and objectives, discuss with managers, investigate causes, and adjust as necessary in consultation with the management team.
19. Attend monthly financial review meetings.
20. Serve as a reliable contact point for managers and employees.
21. Direct, guide, and motivate the team, maintaining clear and direct communication.
22. Conduct performance and appraisal interviews; support managers in resolving complex issues.
23. Convene, prepare, and chair management meetings.
24. Communicate management and board decisions and policies, clearly explaining the reasoning behind them.
25. Supervise HR management, especially selection, hiring, promotion, training, and staff motivation, as carried out by managers.
26. Ensure effective onboarding and development of employees.
27. Identify opportunities to optimize employee engagement and motivation.
28. Select and train managers, ensuring they are properly inducted and equipped for the role.
29. Train managers in management techniques, philosophy, and required procedures. Evaluate performance based on job descriptions.
30. Conduct and initiate interviews regarding performance, termination, salary adjustments, contract renewals, etc. Make recommendations to management concerning salaries, promotions, and career development.
31. Ensure availability of resources and equipment through effective ordering, maintenance, and stock management.
32. Submit investment proposals for major purchases, including cost-benefit analysis.
33. Guarantee accurate financial and administrative handling of purchases and sales.
34. Provide relevant information to management as required.
35. Identify areas of improvement in the restaurant’s formula.
36. Monitor industry trends and developments; propose improvements and creative adjustments to management as needed.
37. Responsible for security policy.
38. Ensure preventative measures against burglary, fire, robbery, and theft are in place, and that security is closely monitored (including use of procedures and evacuation plans).
39. Schedule, coordinate, and evaluate regular evacuation drills.
40. Collaborate with kitchen managers to address operational needs and provide support where necessary.
41. Support marketing activities when needed, including photo shoots, idea generation, and brainstorming sessions.
42. Manage compliance with external regulations (catering licenses, HACCP, collective labor agreement, working conditions, etc.).