Senior HR Operations Specialist – German Speaker
Working Location: Hybrid, Fluke Deutschland Ismaning.
We are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as an Senior HR Operations Specialist. In this role, you will be reporting to HR Specialized Services Leader, EMEA. You will be responsible for managing and administering transactional support across the life cycle, to include Talent Management, Employee Relations, Talent Acquisition, Total Rewards, and Employee Transitions.
Your responsibilities will include day-to-day managing HR requests/cases from Fortive leadership; HRBP and employees, administration of benefits and compensation programs, and administration termination and severance processes.
In addition, you will be responsible for identifying and resolving data discrepancies or errors to ensure positive employee experience. This will involve working closely with HRIS systems and other data management tools to identify root causes, troubleshoot issues, and implement effective solutions. Your attention to detail and commitment to data integrity will be crucial in ensuring accurate and reliable reporting.
Job Responsibilities:
* Serve as the primary point of contact for employee support, addressing and resolving inquiries related to HR policies, benefits, payroll, and other employee-related matters leveraging voice, chat, and case management tools across the EMEA region.
* Act as a player/coach, providing guidance and support to team members while also handling individual tasks and responsibilities.
* Support daily visual management to ensure KPIs and SLAs are being met or exceeded, providing operational support to the People Leader
* Continuously improve the employee support processes and knowledge base through feedback analysis, identifying areas for enhancement, and provided recommended solutions.
* Identify opportunities for processing automation and optimization, streamlining employee support and data administration workflows.
* Manage the day-to-day administration of the company's total rewards programs, including compensation, benefits, and employee recognition initiatives.
* Collaborate with external vendors and internal stakeholders to ensure benefit payments, deductions and contributions are processed timely and accurately.
* Data error management and resolution between systems to ensure accurate outputs and processing. Provide clear and timely communication to end users and stakeholders
* Partner with external service providers for outsourced health and welfare benefit administration and external enrollment support.
* Manage and administer employee separation activities, including severance calculations, preparation, preparing separation packages, and coordinating with relevant stakeholders.
* Provide employees with all necessary documentation and act as point of contact for any inquiries or issue resolution throughout the separation and offboarding process with empathy and professionalism.
* Ensure accurate and timely data administration related to employee separations, including updating HRIS systems, maintaining separation records, and document retention
* Identify opportunities for process optimization and collaborate with key stakeholders to implement improvements, optimize workflows, and enhance the overall effectiveness across the Total Rewards landscape. To include system and process automation opportunities.
* Stay updated on relevant laws and regulations related, ensuring compliance.
You will be successful in this role if you have:
Error reporting and resolution experience: You will work with various systems and software to manage and administer processes across the hire to retire life cycle. The ability to identify and report errors or discrepancies between systems is crucial. You should be able to troubleshoot and resolve issues efficiently, ensuring accurate data and smooth system operations.
* Problem-solving skills: When encountering errors or discrepancies, you should possess strong problem-solving skills. This involves analyzing the situation, identifying root causes, and implementing effective solutions to prevent recurrence.
* Attention to data integrity: Ensuring data integrity is essential when managing total rewards programs. You should have a keen eye for detail and be committed to maintaining accurate and consistent data across systems. Regularly perform data audits and implement data validation processes to minimize errors.
* Technical proficiency: Familiarity with HRIS systems, data management tools, and reporting software is crucial for error reporting and resolution. Proficiency in using these tools will enable you to effectively identify and address system errors or data inconsistencies.
* Communication and collaboration: When reporting errors between systems, clear and timely communication with relevant stakeholders is essential. You should be able to articulate the issue, its impact, and proposed solutions to technical teams, HR colleagues, and management. Collaborate with IT or system administrators to resolve errors promptly.
* Continuous improvement mindset: Strive for continuous improvement in system processes and data management. Identify opportunities for automation, streamlining workflows, and implementing error prevention measures. Keep up with technological advancements and industry best practices to enhance system efficiency and accuracy
Preferred Qualifications:
* Bachelor’s degree in human resources, Business Administration, or a related field.
* Minimum of 5 years of experience HR administration or a similar role, with experience or Germany labour law,
* Strong knowledge of HR principles, practices, and regulations.
* Experience in knowledge management and case management systems
* Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting.
* Experience working in Oracle, ADP (Global View) a plus.
* Fluent in speaking and writing in German and English.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation ( Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
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