About the Role:
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* This is a leadership position that requires a skilled Teamleader Customer Service to oversee and direct a team of 8 employees.
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Responsibilities:
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* Ensure team stability, cohesion, and a culture of excellence and customer focus.
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* Collaborate with Sales, Order Management, Plant, and Logistic teams to deliver seamless customer experiences.
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* Support Oracle deployment and standardize service commitments across the organization.
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* Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.
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Requirements:
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* Proven experience in leading, motivating, and developing a Customer Service team.
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* Ability to translate insights into actionable strategies.
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* Grit, high standards, high degree of initiative, and perseverance to achieve ambitious growth goals.
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* Proficient written and spoken German and English skills.
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* University degree in Business Administration or a completed commercial apprenticeship with several years of job experience.
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* Approx. 3-5 years of experience in a comparable position.
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Benefits:
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* A challenging, responsible, and varied job in a fast-growing division within an international corporation.
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* A highly collegial working environment with a reasonable scope for action and decision-making.
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* Exciting personal and professional development opportunities.
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* Additional corporate well-being initiatives.
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* Several key benefits, including a fair and dynamic reward package.
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What We Offer:
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* A hybrid working model combining remote work and collaborative office experience.
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* Annual holidays: 30 days.
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* Professional growth possibilities and learning opportunities.
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* Collaboration with transverse teams and helpful colleagues.
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* Contribution to innovative projects.
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Culture and Values:
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* A culture of continuous learning and commitment to sustainability and diversity.
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* An environment where you can grow your skills and your career.
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