About TELUS Digital
TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.
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Position Overview
HR Operations Management:
● Drive the development and implementation of HR operational strategies aligned with business objectives.
● Oversee end-to-end HR processes including onboarding, performance management, employee relations and offboarding.
● Manage HR budgets and resources.
● Lead the digitalization of HR processes and systems.
● Develop and maintain HR metrics and analytics to track operational effectiveness.
● Collaborate with cross-functional teams to address HR-related issues and provide expert guidance on HR matters.
Coordinate with global HR teams to ensure consistency while maintaining local relevance.
● Develop and maintain positive relationships with Works Councils while ensuring compliance with the Works Constitution Act (Betriebsverfassungsgesetz) in all HR practices and decisions. Act as a key liaison between management and Works Councils, facilitating effective communication and collaboration.
Compliance:
● Ensure full compliance with German labor laws, regulations, and employment standards.
● Maintain up-to-date knowledge of German employment legislation and best practices.
● Develop and update HR policies and procedures in line with legal requirements.
● Provide guidance on complex employee relations matters.
Problem-Solving and Decision-Making:
● Analyze HR data to identify trends and make recommendations for improvement.
● Develop solutions for complex HR issues while considering business impact.
● Make informed decisions on HR matters that affect employee experience and business operations.
● Create and implement strategic solutions for workforce planning and talent management.
● Resolve escalated employee relations issues effectively.
● Identify opportunities for process improvement and efficiency gains.
Change Management:
● Develop and implement change management strategies for new HR processes and systems.
● Lead digital transformation initiatives within HR operations.
● Guide the organization through HR-related transformational changes.
● Support managers and employees through organizational changes
Communication and Interpersonal Skills:
● Demonstrate excellent verbal and written communication skills in both German and English.
● Effectively convey complex HR policies and procedures to employees at all levels of the organization.
● Create and deliver impactful presentations on HR initiatives and organizational changes.
● Collaborate with global HR teams to ensure consistency in practices while adapting to local requirements
Leadership and Management Skills:
● Provide strategic guidance to business leaders on HR matters.
● Coach, mentor and develop HR team members.
● Develop and maintain strong relationships with stakeholders across the company, including senior management, employees, and Works Council members.
● Lead by example in promoting company culture and values.
● Drive employee engagement and retention initiatives.
● Facilitate cross-functional collaboration.
Key Competencies:
● Strategic thinking and problem-solving skills
● Excellent communication and interpersonal skills
● Ability to manage multiple priorities and projects
● Strong analytical and data interpretation skills
● Change management expertise
● Cultural sensitivity and ability to work in a diverse, international environment
Requirements:
● Bachelor's degree in Human Resources, Business Administration, or related field
● 8+ years of progressive HR operations experience, with 4+ years in management
● Strong knowledge of German labor laws and HR practices
● Fluency in German and English (written and spoken)
● Experience with HR technology and digital transformation
● Track record of successful change management
● Experience in a fast-paced, technology-driven environment
TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:
* We embrace change and initiate opportunity
* We have a passion for growth
* We believe in spirited teamwork
* We have the courage to innovate
At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.