Job Description
We are seeking a proactive and strategic Technical Cloud Operations Lead who is not afraid to combine managerial and hands-on activities.
This pivotal role oversees the day-to-day operations of our cloud managed service provider team, driving excellence in cloud architecture and service delivery.
The successful candidate will be accountable for delivering high-quality services to customers across administrative, financial, and people domains.
As a mentor and coach, this individual will execute hands-on tasks to support the team on a day-to-day basis while driving the team forward.
Key Responsibilities
* Ensure the success of day-to-day MSP operations, including incident and change management
* Proactively improve our MSP service on a global level
* Manage team capacity, budget planning, and on-call rotations
* Develop and maintain the MSP Service Quality Plan
* Act as Product Owner and shape the mid- and long-term service vision and roadmap
* Improve and maintain JIRA SDM workflows
* Create and manage internal and external support documentation
* Act on monitoring alerts using tools like Datadog
* Make strategic decisions on cloud architecture and infrastructure
* Drive automation and optimization across systems and processes
* Monitor KPIs and overall service health
* Generate reports for top management with actionable insights
* Identify and manage risks and opportunities
* Lead cross-functional technical teams and manage complex projects
Required Skills & Qualifications
* ITIL Certification (mandatory)
* Cloud certifications (at least one on AWS and Azure)
* Deep expertise in cloud architecture and operations (AWS, Azure, etc.)
* Strong hands-on experience with:
o Kubernetes
o Terraform
o Ansible
o Python
* Solid understanding of DevSecOps principles and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Gitlab)
* Experience with cloud security, networking, and cost optimization
* Excellent communication and leadership skills
* Proactive mindset with a passion for continuous improvement
* Familiarity with scripting and automation
* 5–10 years of experience in a similar role
What We Offer
* A dynamic and collaborative work environment
* Opportunities to lead impactful projects
* Access to cutting-edge cloud technologies
* Competitive compensation and benefits