Stellen-ID: 24112 We are looking for Operational Lead Germany (w/m/d) - JobID 24112 Key Activities: • Acts as a key contact for clients FM site leads • Directs and oversees the Apleonas FM business at theZalando sites in Germany • Provides operational leadership by achieving goals and objectives focussed on operational excellence, account business growth, meeting financial performance • Identifies growth opportunities by driving additional services and projects for the client • Ensures contract fulfilment and optimization of the regional business as well as escalation management • Addresses, resolves and sponsors critical account and client relations issues • Ensures compliance with the agreed KPI / SLA, including subcontractors for all trades • Sets account priorities and performance expectations for the account in conjunction with the Key Account Director • Drives team performance plans, corrective action, reviews, and award recommendations • Monitors and modifies the services deliverables in accordance with changes in client’s business needs Targets: • Identifies new opportunities for growth and delivers a great service • Fosters long-term relationships drives operational excellence • Central coordination for standardisation & best practices • Increase of the account performance via promotion and utilization of best practices and processes that enable operational excellence • Develop, implement and monitor short- and long-range Ops Plans and operational excellence • Continuous optimization and insurance of savings • Ensure the implementation of standardized key account processes and restructuring units if necessary • Successful planning and management of employee resources Competencies: • Business fluent in German and English • Willingness to travel across Germany (up to 80%) • Technical / engineering background and understanding (>5 years) • Experience in soft service SLAs nice to have • Good economical understanding • Excellent communicator • Conflict Management • Working in a Matrix organisation Contact: Dana Korpis 49 15254870507 mein.job@apleona.com We look forward to receiving Your complete application documents with details of our JobID - 24112, your next possible starting date and your salary expectations. Our job postings are open to all suitable applicants regardless of gender, age, disability, religion, ideology, ethnic origin or sexual identity. We ask personnel consultants and service providers to refrain from contacting us. The telephone number and e-mail address provided are for applicants only.