Join to apply for the Service Delivery Manager (f/m/d) DACH role at GE HealthCare Summary Service Delivery Manager (f/m/d) DACH is responsible for defining, establishing, and executing the service delivery strategy and providing service delivery leadership across DACH to ensure customer satisfaction, problem resolution, revenue generation, process improvement, optimization, simplification, and compliance with laws and regulations through the coordination of resources and efforts among and between multiple customer and GEHC functions/teams. Roles and Responsibilities Definition and execution of the DACH Service Delivery Strategy Leading service delivery team to deliver excellence in “wing to wing” service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership Driving Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency improvement programs, Service Tool Management Processes Coordinating S-Max deployment in the LCT together with International and VEGA S-Max teams. Driving establishment of the required operational processes and infrastructure, and leading digitization in alignment with VEGA Service Team Monitoring and improvement of key service performance indicators Ensuring compliance to quality and regulatory requirements Driving projects for service delivery performance improvement Monitoring and improvement of service delivery productivity Optimizing the utilization of service resources Driving resource, capacity and capability development and alignment strategies Required Qualifications University degree in economics, engineering or a similar field Several years of progressive business experience and operational or program management within service, technology, or operations Proven ability to lead multicultural and remote teams Strong people leadership: inspire, mentor, and develop talent Skilled in driving collaboration and fostering an inclusive, can-do culture Strong analytical and quantitative skills Proficient in statistical and data management tools Familiarity with Lean and/or Six Sigma methodologies Clear communicator with strong presentation skills Ability to influence at all levels and deliver executive-level presentations Expertise in managing complex, matrixed environments and leading change Strong in monitoring critical project paths and managing ambiguity Committed to defining quality and setting priorities that enhance customer experience Understanding of GEHC products and services Fluent in German and English Desired Characteristics Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools Knowledge of ISO 13485 and CE Mark requirements About Us GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health – digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems, and researchers worldwide. GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Additional Information Relocation Assistance Provided: No #J-18808-Ljbffr