Job Openings System Administrator EA-1225
About The Job System Administrator EA-1225
NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.
Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.
We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.
Position
: System Administrator
Location
: Rheinbach, Germany
Field
: Defence
Type
: Full-time
* Project / Department and Scope of Work
The position is required to provide operational support in daily IT service delivery, ensuring business continuity during periods of reduced team capacity. The role will temporarily reinforce the day-shift team to maintain stable IT operations.
* Responsibilities
The System Administrator will cover the following scope of tasks:
* Serve as a central communication interface between IT services and system users.
* Receive, qualify, resolve, and, if necessary, escalate general IT requests.
* Record, analyze, and resolve incidents and service disruptions.
* Document all actions and resolutions within the IT Service Management (ITSM) system.
* Perform system administration and monitoring of network environments (WAN, LAN, telecommunication).
* Handle incidents at 2nd level, following existing work instructions, and act as dispatcher for specialized technical issues.
* Oversee and coordinate employees working independently in the service center during on-call hours.
* Qualifications
* Languages: German at C1 level or higher (CEFR).
* Education: Completed vocational training in information, communications, or network technology.
* Experience: Minimum of 3 years in network administration.
* Professional Experience Requirements
* Experience using ticketing systems and knowledge databases, with the ability to document issues and solutions in detail.
* Proficiency in MS Office tools (Word, Excel, PowerPoint).
* Solid knowledge of networks and protocols, including active and passive WAN/LAN components, as well as principles of data protection and data backup.
* Soft Skills
* Strong team player with collaborative mindset.
* Analytical thinking and problem-solving capability.
* Clear and professional communication skills.
* Special Requirements
* Remote work / home office possible only by prior agreement.
What We Offer
* Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
* Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
* Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
* Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
* Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
* Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.
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