A well-funded independent company, with ambitious plans to expand, our client is looking for a dedicated Customer Care Agent (m/f/d) to join their team. Our client is a dynamic and fast-growing start-up. On a mission to help families enjoy good food, they believe home cooking is important, so they’ve made it simple. They take the hassle out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic.
YOUR NEW ROLE
Joining a team of supportive, social and vibrant team members, you will be the (virtual) face of our client, delivering first and lasting impressions to their Dutch customers. With the help of an extensive training, you will be able to confidently and efficiently communicate to their customer base and couriers via phone, email or chat, providing quality advice and assistance on all things for our client. Requirements Keep on top of a high volume of customer calls, emails and live-chats Ensure their Dutch customers queries or complaints are answered with the aim of a first time resolution Perform customer engagement calls to existing members Achieve KPI’s whilst maintaining excellent quality Keep your finger on the pulse with regards to customer happiness and retention; reporting back their thoughts to the wider business. We'd love to meet someone with Strong attention to detail and time management Good PC & typing skills Excellent written and verbal communication skills in Dutch and in English Able to work in a team Curious and an eye for improvement The ability to go the extra mile Benefits Coffee, tea, ice cream, cereal and fruit provided every single day to keep you fresh As many new recipes to test cook as you can handle Staff discount on our client´s boxes, also for your family and friends