Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading vehicle manufacturer in Greece. This role is perfect for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support in German. As a member of our team, you will assist customers with their inquiries related to vehicles and services, ensuring a seamless experience.
Key Responsibilities
* Manage customer inquiries regarding vehicle specifications, features, and purchasing processes via phone, email, and chat in German.
* Provide detailed information on vehicle models, pricing, and financing options to assist customers in their decision-making.
* Assist customers with scheduling test drives and maintenance appointments, as well as addressing any concerns they may have.
* Resolve customer complaints and inquiries efficiently while maintaining high standards of service.
* Document all customer interactions accurately in the CRM system for follow-up and reporting purposes.
* Collaborate with internal teams to enhance the customer experience and ensure effective service delivery.
* Stay informed about industry trends, company products, and promotional campaigns to provide relevant information to customers.
Requirements
* Fluency in German (both written and spoken) is essential; knowledge of English and/or Greek is a plus.
* Experience in customer service, preferably within the automotive or vehicle manufacturing industry.
* Strong communication skills and the ability to connect with diverse customers.
* Excellent problem-solving abilities and a focus on achieving customer satisfaction.
* Ability to manage multiple inquiries effectively in a fast-paced environment.
* Familiarity with CRM software and general office applications is desirable.
* Willingness to work flexible hours, including weekends, as required.
* Relocation to Greece for the duration of employment is necessary.
Benefits
1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...