Purpose & Overall Relevance for the Organization:
Contributes to the achievement or exceeding of sales figures and KPI targets by:
• Creating an emotional connection with the customer and representing the brand values
• Serving customers and diligently executing store operations
• Using specialist knowledge and experience to give feedback and support to certain team members
Responsibilities:
• Pays attention to correct payment processes including careful product handling
• Ensures ordering of means of payment
• Completes cashing-up procedures
• Takes responsibility for complaint management and the processing of customer orders
• Conducts inventories of small parts
• Is aware of store targets and actively works to meet or exceed these by using all the resources
available
• Identifies improvement possibilities and communicates suggestions to Store Management in order
to steer commercial success
• Is responsible for the onboarding and initiation training of new cashiers
• Is a role model for customer service, using the customer service model
• Shares his/her customer service experience and coaches selected team members so that they can
strengthen their skills in this area
• Maintains an appealing, pleasant and inviting environment for customers to shop in and pays
attention to tidiness and cleanliness (if applicable)
• Complies with store rules and procedures (SOM regulations) and maintains a safe and pleasant
working environment
• Collaborates productively and respectfully with team members to meet or exceed store targets
• Is always willing to support other team members, if required, and guides the team
• Signalizes a desire to continually learn and seizes all available opportunities to advance his/her
development and increase performance
Endless Aisle (if applicable): informs customers about new ordering/sales possibilities in the online
shop and uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on
products during the sales process
• Click & Collect (if applicable): supervises and monitors new online orders which are placed by online
customers and have to be reserved, packed and handed over to the customer in the store
Authorities:
• Conducts feedback conversations
• Returns and exchange management, handling of minor complaints, higher level of authorization in
the inventory management system
• Represents the (Assistant) Cash Desk Manager and Floor Manager in their absence (if applicable)
Key Relationships:
• Customers
• Colleagues and supervisors
Knowledge, Skills and Abilities:
• Competence of an Advanced Retail Professional
• Expectations booklet for ARP
Requisite Education and Experience/Minimum Qualifications:
• Vocational training in retail or apprenticeship as a sales associate and multi-year work experience
• At least 12 months of work experience in sport and/or fashion retail, advanced sales experience and
a solid knowledge of products, retail and the industry
• Basic knowledge of English
• Basic literacy and numeracy skills and advanced communication skills