As a
IT End User Service Director (m/f/d)
you will report to the D&I Senior Director Operations & Security based in
Blieskastel (Germany)
or
Obernai (France)
for a
permanent
contract.
What You Will Do ?
* Oversee Level 1–3 support, service desk, and asset management
* Drive adoption of digital collaboration tools (M365, Windows, Adobe…)
* Lead vendor strategy and contract negotiations
* Manage and develop international support teams
* Implement ITSM best practices and governance
What About You?
* 10+ years of IT service management experience in international environments
* Strong command of ITIL, digital workplace technologies, and sourcing strategy
* A strategic, hands-on leader who builds effective, multicultural teams
* Excellent communication, customer focus, and problem-solving mindset
* Fluent English (C1+); additional languages welcome
What we offer?
* Personalized onboarding experience program designed to make your first days smooth
* Opportunities to learn and grow through Hager Group's awarded Hi University.
* Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
* Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
* You will be invited for a first interview with the hiring manager & the recruiter
* A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us