Job Description
As Head of IT System Administration, you lead Rapid Data’s IT Operations across multiple locations, ensuring secure, reliable, and scalable infrastructure and services for the entire Rapid Group.
Your tasks:
* Leadership & Service Management
o Provide disciplinary and technical leadership for the IT Operations team
(2-3 employees across 2 locations)
o Lead the service desk and user support function (1st to 3rd level), ensuring timely incident resolution and request fulfilment
o Consult and support other departments and development teams on technical topics and projects
* Security, Compliance & Governance
o Own IT security for servers, end-user devices, and networks across all locations
o Implement and enforce security policies and best practices; coordinate with relevant stakeholders to ensure compliance with applicable standards
o Maintain alignment with portfolio cybersecurity standards and provide required reporting
* Infrastructure & Network Operations
o Manage the network infrastructure, including routers, WLAN, VPN, routing, and connectivity to cloud networks and additional sites
o Oversee site networks in Germany (Berlin, Selmsdorf) and support remote sites in Sweden (Örebro) and Norway (Sandefjord), including periodic visits
o Manage contracts for internet and telecommunications at all sites
o Ensure infrastructure maintenance, patching, backups, and upgrades for hardware and software systems
o Administer vCenter environments in Selmsdorf and Berlin, including maintenance and backups
* Identity, Tools & Platforms
o Manage user and identity administration across the Rapid Group (Hybrid Active Directory for Berlin/Selmsdorf; Entra ID–only for remaining entities)
o Own administration of group-wide tools and services (e.g., Microsoft 365, SharePoint, RingCentral, Notion, Bitwarden)
o Plan and deliver tool introductions, consolidations, and upgrade initiatives
* Vendor, Asset & Cost Management
o Manage IT vendors and service providers.
o Oversee IT hardware inventory, lifecycle, and procurement (office technology, workstations, employee devices) across all sites
o Manage software purchasing and billing, including licence administration, invoice tracking, and approvals
* Processes, Knowledge & Cross-Functional Integration
o Own and continuously improve core IT processes, including onboarding/offboarding and access management
o Maintain the IT knowledge base (e.g., guides, runbooks, SOPs) to support efficient self-service and support.
o Partner with HR and adjacent teams to streamline joiner/mover/leaver workflows and timely provisioning/deprovisioning
* Continuous Improvement
o Continuously improve and automate IT operations to support an evolving international group structure
Your skillset:
* Proven experience in IT operations
* First leadership experience
* Strong knowledge of infrastructure, networking, and IT security
* Experience with ITIL and compliance frameworks
* Excellent communication and problem-solving skills
* Fluency in German and English
What we offer:
* Modern office spaces in Berlin and Selmsdorf with flexible hybrid work arrangements
* Meaningful work as the market leader in funeral technology
* The opportunity to directly shape the technical direction of a company in transformation
* Autonomy to define how work gets done
About us
Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.
We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.
Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.