We at Intelligenz IT are currently hiring for the role of Unified Communications Engineer. If you are interested, kindly share your updated CV via inbox.
Work Mode: onsite
Location: Munich, Germany
• Lead system-level configuration, administration and maintenance of Microsoft
Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite,
Microsoft Teams Chat, Webex Cloud, Cisco and Poly Endpoints.
• Integration, testing, deployment, monitoring, maintenance, and upgrades of
Unified Communications technologies in a multi-regional geo-redundant
architecture.
• Assist with AV design, planning and deployment of AV standards for conference
rooms in new building and office expansions
• Support system-level configuration, administration and maintenance of
Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco
Webex Cloud, Cisco and Poly Endpoints.
• Prepare and maintain documentation and SOP detailing the configuration of
deployed solutions.
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical
incidents related to telecom, voice, video, and network issues.
• As a domain specialist, the role involves being an escalation point for our Global
IT Helpdesk.
• Lead OCM activities such as host brown bag sessions for user trainings, conduct
regular knowledge transfer sessions for L1/L2 support teams and prepare
training material.
• Provide support to VIPs and effectively collaborate with Executives and Executive
admins.
• 5+ years of relevant experience in Unified Communications field
• Advanced knowledge of Microsoft Teams, Cisco Collaboration
hardware/software suite
• Possess hands-on experience with VoIP, SIP, and unified communication systems
• Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP),
and network security protocols
• Strong analytical, effective teamwork, co-operation, and communication skills
• Experience in one or more programming languages
• Certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network
Professional (CCNP), Microsoft 365 Certified
• Experience with PowerBI and Data Analytics
• Experience with Microsoft MTR windows and android, Cisco Room series devices
• Knowledge of building and integrating custom apps within Microsoft Teams.
• Experience working with geographically diverse teams
· Strong knowledge of Cisco room systems, with hands-on experience in deploying and supporting Cisco video conferencing hardware
· Solid understanding of Microsoft Teams and Microsoft Teams Room (MTR) devices
· Foundational knowledge of AV technologies and conference room (CR) builds.