Job Title: Field Service IT Support
Location: Rastatt, Germany
Job Type: Contract (FTC)
Travel: Onsit
Field Service IT Support:
* Workstation Services (e.g., Desktop, Monitors, Printers and laptop)
* Breakfix
* Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
* Prepare and configured new laptops/workstations specifications as assigned
* End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
* Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
* Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
* Windows upgradations through SCCM agent.
* OS and application installation: Windows migrations and deployment of customized images using SCCM
* Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
* Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
* Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
* End user issues related to network, IP config, windows troubleshooting
* Actively worked with hardware and software vendors to resolve client issues in a timely manner
* Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
* Installation of printers, Configuring conference room facilities
* IP Phone installation, troubleshooting
* O365 configuration, troubleshooting
* Other aspects related to End user computing
* Deskside Support
* Spares management
* Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
* Security compliance
* Populate Knowledge Management system with resolutions and workarounds
* Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
* Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
* Fault diagnosis / troubleshooting
* Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
* Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
* Adept knowledge on Software Center(SWC) and ServiceNow
* Knowledge of Okta and its usage.