Job Description
About the role
This role will provide configuration and troubleshooting of Cloud/Virtualised Infrastructure, software and Operating Systems for clients to meet their technical requirements. This position will be working in-depth administration and troubleshooting of OS, apps, databases, backups, automation and resolving technical issues from customers in accordance with SLAs on a day-to-day basis.
The role will ensure our services are closely tailored to client needs, whilst also ensuring quality standards and acting as a point of technical and client escalation.
What you'll be doing
* Providing service excellence to internal and/or external clients.
* Identifying problems and the solutions to resolve them.
* Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
* Analysing and synthesising information to understand issues, identify options, and support sound decision-making.
* Using knowledge of the AWS cloud to support a variety of systems deployed on AWS, utilising a variety of AWS cloud native technology implementations, e.g EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda.
* Applying methods, processes, and solutions to configure and maintain a variety of applications, including Atlassian products - with a particular focus on Jira and Confluence, GitLab, Harness, Sonarqube and Adaptavist products across various platforms.
* Using knowledge of operating systems and storage to satisfy client specifications, maintain good levels of performance/resilience and troubleshoot issues that occur.
* Maintain and configure web servers to run a variety of application stacks at the highest level of performance and reliability.
* Apply knowledge of networking and security to satisfy client specifications, maintain agreed levels of service and troubleshoot network or security issues.
* Using knowledge of IaC, such as Ansible and Terraform, to manage infrastructure and system configurations.
* Applying methods, practices and policies to the design and management of databases.
* Use virtualisation and cloud technologies to provide resilient performance infrastructures to support client needs.
* Identifies potential challenges and risks, and develops contingency plans to deal with them.
Qualifications
What we're looking for
* Fluent German and English proficiency.
* AWS Solutions Architect Professional certification.
* Delivering client-focused technical solutions.
* Communicative experience in various formats with internal and external stakeholders.
* An analytical mindset obtained from extensive hands-on experience in a technical setting.
* Excellent organisational, prioritisation and interpersonal skills.
* An ability to think innovatively and creatively.
* Drive and aptitude to manage a broad range of responsibilities.
* Able to demonstrate the usage of multiple operating systems and the installation of Rocky Linux and other Linux distributions.
* Ability to demonstrate usage of infrastructure automation and provisioning with tools like Terraform, CloudFormation, etc.
* Ability to demonstrate usage of system configuration, application deployment, and orchestration with tools like Ansible.
* Able to explain the process and need for LVM, Kernel Parameter Tuning, firewalls and mail relays.
* Ability to demonstrate.
* Can explain the need for Log monitoring in relation to security processes.
* Understand the various data types within SQL and their usage.
* Experience with web server configuration (Apache and Nginx).
* Has worked with middleware systems such as JBoss, Jetty and Tomcat.
* Experienced in system monitoring (top, sar, Nagios, Zabbix).
* Experienced in managing Java applications on Linux.
A few nice to haves
* Atlassian accreditation and/or one or more Atlassian certifications.
* Experience in a fast-paced, high-growth tech startup environment.
* Experience of being at the sharp end of a major Infrastructure-as-a-Service provider, for example, Amazon Web Services, and in-depth knowledge of Operating Systems, networking, security, storage, etc.
* ITIL certification.
Additional Information
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here
Equal opportunities for everyone
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 page
Check out our Flexa page
We look forward to your application!