The service partner manager is responsible to manage our partners, the contract over its entire lifecycle and owns the relationship from a service perspective. There are around 150 to 200 indirect partners in the region, with varying levels of activity and volume. The biggest partners from these are managed face-to-face with quarterly business reviews to analyze data and improve services and compliance. Travel is required for this position, averaging one night per week.
Your Activities
* The role involves managing indirect service partners, ensuring compliance with Lexmark's rules, regulations, and KPIs.
* The partners perform thousands of repairs per year, claiming spare parts and labor costs from Lexmark.
* The partner managers need to establish relationships, manage compliance, and handle recharges for incorrect claims.
* They are responsible for managing the entire partner lifecycle, from contract signing to termination.
* Partner managers do not provide technical training themselves but manage the scheduling, sign-ins, and invoicing related to training sessions conducted by hardware specialists.
Education & Experience
* University or college degree
* Fluent in English and native level of German
* Strong MS Office knowledge
* 4+ years of experience in partner management (Sales or service manager roles are suitable backgrounds for the position)
* Drivers license class B & willingness to travel
Skills
* Customer orientation and ability to adapt/respond to different types of characters
* Great Communication & interpersonal skills
* Has a problem-solving mindset
* Ability to learn quickly, and become expert in service processes & structures
* Proactive, open minded, result oriented
* Accurate and accountable
We are looking for innovative employees with a high level of initiative who want to contribute successfully - and enjoy their work!
We look forward to receiving your application!
Unfortunately, due to the large volume of incoming applications, we are not able to send you further written notification should your application not meet the requirements detailed in the advertisement. Thank you for your understanding.