PbDesktop Support Pool Management Team Lead (f/m/d)/b/ppbr/ppWe are HCLTech, one of the fastest growing large tech companies in the world and home to 224,000+ people across 60 countries, supercharging progress through industry leading capabilities centered around Digital, Engineering, RD, Cloud, AI, IT infrastructure, BPO, industry specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and public sector./ppbr/ppbResponsibilities:/b/pulliProvide third level support, addressing escalated and unresolved issues from the support team./liliOffer direct support for Break Fix, fault diagnosis, hardware repair, and software troubleshooting./liliInstall, upgrade, and maintain desktops, laptops, printers, AV equipment, and other authorized peripherals./liliSupport core IT platforms, including Windows OS, Microsoft Active Directory, MS Office 365, enterprise antivirus solutions, and other desktop applications./liliDeliver high priority support for VIP and executive users while maintaining high SLA standards./liliTroubleshoot and support Mac devices and mobile device management (MDM), including iOS and Android platforms./liliFacilitate shipping, receiving, and inventory reconciliation activities./liliOversee warranty claims and engage with vendors for quick resolutions./liliEnsure compliance with security protocols, company policies, and industry standards./li/ulpbr/ppbQualifications/b/pulliBachelors degree in computer science, IT, or a related field./liliMinimum of 5 years of experience in desktop support, asset management, or related IT roles../liliStrong understanding of RCA, audits, SLA management, and reporting./liliAbility to work in shifts, weekends, and off hours as required bfor emergency support and planned activities/b./liliAt least B2 English and C1 German language level (additional languages are a plus)./li/ulp____________________________/ppWe promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability./p