Location: Hofheim Site Office
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using low-, medium-, and high-energy X-ray technologies.
Role Summary
We are seeking a proactive and detail-oriented Service Coordinator to join our team in Hofheim, Germany. In this pivotal role, you will be responsible for coordinating the day-to-day operations of our field service team across EMEA, ensuring timely and consistent customer support and service delivery.
Responsibilities
* Coordinate daily field service activities including engineer job allocation, planned maintenance, and customer quotations.
* Manage service-related tasks in our ERP system (D365), including service order creation, maintenance scheduling, and quotation issuance.
* Oversee non-project-related installations from sales booking to customer invoicing and service handover.
* Liaise with external out-of-hours call centres and ensure smooth handovers from overnight shifts.
* Maintain regular communication with internal stakeholders: field service engineers, key account managers, contract managers, supply chain, technical support, and partner managers.
* Collaborate with overseas distributors for planned and ad-hoc service works, including purchase order creation and documentation.
* Generate and follow up on time & material quotations; plan works upon receipt of purchase orders.
* Ensure timely closure of service calls and accurate posting of service orders to correct cost and inventory locations.
* Drive all service transactions through the ERP system, including inventory and RMA processing.
* Provide cover for other service coordinators during absence or sickness.
* Maintain accurate service documentation and support the development of scalable systems and processes.
* Monitor and report on service KPIs in line with management targets.
* Prepare reports for senior management as required.
* Support continuous improvement initiatives and contribute to service excellence.
Candidate Requirements
* Minimum 3–5 years’ experience in a similar coordination or service administration role.
* Fluent in German and English (essential).
* Experience with Microsoft Dynamics 365 (D365) is highly desirable.
* Proficiency in Microsoft Office and Microsoft CRM.
* Strong organisational and communication skills.
* Ability to work independently and collaboratively in a fast-paced environment.
Why Join Us?
At Rapiscan Systems, you’ll be part of a team that’s making a real impact on global security. We offer a dynamic work environment, opportunities for growth, and the chance to contribute to cutting-edge technology solutions.