Your MissionAs a (Senior) Service Consultant in Professional Services, you will play a crucial role in fulfilling customer requirements through our premium telecommunications solutions. Your primary responsibility will be to implement customized contact center projects that cater to our clients' specific needs. This includes conducting detailed project workshops, creating functional specifications, overseeing project implementation, and providing comprehensive training to agents, supervisors, and administrators. Additionally, you will offer go-live support, post go-live hypercare and collaboration in root-cause analysis for business-critical cases. Your success in this role will be defined by your ability to meet deadlines, provide in-depth solutions, and maintain transparency and authenticity in your work.The Professional Services team implements technically demanding projects with complex communication solutions, such as omnichannel contact centers, with the aim of optimizing customer experience and satisfaction. The team is part of the Consulting & Services division, which is characterized by practical technical knowledge and customer orientation and reports to the CPO. Professional, customer-oriented approach to our customers. Cohesion, respect and fairness are very valued within the team.THE WORK YOU WILL DO:Conducting workshopsCreation and coordination of specificationsConfiguration of contact center products and solutions according to given specifications (in particular: Inbound telephony, outbound campaigns, e-mail-based ticketing systems, IVR, chatbots, CRM connections, integration with SIP trunks, etc.)Implementation of product-specific training coursesComposition of technical documentation of the customer solution and handover to regular operationCustomer-specific integrations with 3rd party systems (CRM / ERP / ticketing etc.)Integration and configuration of modules based on artificial intelligence (voicebots, chatbots, e-mailbots)Supporting the national companies with product-specific issues and complex implementation scenariosSupport for technical consulting in special solution detailsYour profileA technical background in IT or telecommunicationsAt least 5 years of experience with project work/implementation, ideally in the telecom sector, such as Contact Center, UCaaS, ACD or IP CentrexGood understanding of SIP, VoIP or NGNExperience in scripting and integration of APIsVery good written and spoken German and good English skillsFurther language skills are an advantageProactive with strong collaboration skills, contributing to project initiatives. Curious and enthusiastic about new technologies. Humble to learn and keen on knowledge sharing.Why us?Permanent position in a hybrid working environment with flexible working hoursA motivated, distributed and agile team with flat hierarchiesSupport for further training, including language coursesStart remotely or in one of our offices in Munich, Berlin, Mainz, MannheimModern offices with on-site parkingQuiet and spacious workspaces with modern equipment and friendly colleaguesInternational working atmosphere in a constantly growing company with an open culture and constructive communicationCompany pension schemeWorkation & sabbatical optionEdenRed card, Sports Benefit and exclusive offers and voucher codes within the Corporate Benefits AppLaptop of your choice (Apple or Windows)Of course, we also have the free coffee and fruit basket #J-18808-Ljbffr